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this post was submitted on 28 Sep 2024
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These articles (which have now been pushed for months) detail how service delivery has “tanked” during the 4 years of working from home. They cite the time when passport applications were overwhelmed right when travel restrictions were being lifted during the pandemic and the long wait times. It’s not very honest.
Passport applications that were processed by people that were working from the office and by teams that has been cut to the minimum number of employees possible by shipping people to other departments that were actually necessary during the peak of the pandemic!
Man I wish everyone had that full context.