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this post was submitted on 21 Jul 2024
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TechTakes
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Big brain tech dude got yet another clueless take over at HackerNews etc? Here's the place to vent. Orange site, VC foolishness, all welcome.
This is not debate club. Unless it’s amusing debate.
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Japan supermarket chain uses AI to gauge staff smiles, speech tones in quality service push (South China Morning Post).
Thanks I hate it
Press release here: https://www.aeonretail.jp/pdf/240701R_1.pdf or here: https://www.instavr.co.jp/news/aeon-retail-smile-2024-07-01/ (Lots of big words so I didn't try to read it)
InstaVR's English website here: https://www.instavr.co/
What if instead of making robots better we just made interacting with a real person indistinguishable by demanding they conform to arbitrary metrics that the brain-slugs that control our minds think look like genuine human warmth and kindness?
Completely normal and chill thing to want
Previous workplace merged with a US company that among other things offered "sentiment analysis" for call centers - the software was supposed to detect if someone was upset or irate. Could be used to help employees deal with irate customers, but could also detect if an employee was rude or stressed. Same software could be used to ensure employees used certain stock phrases like "welcome to InitTech, how may I help you?"
Point is, tech has been used to enforce conformity since well forever.
Eurgh!
@cstross
Looks like someone took the wrong lesson from Quantum of Nightmares!
Edit: Enjoyed the book, btw. Felt weird about shopping for groceries for most of a year afterward. A++