At my old company we would ban customers that were repeatedly abusive to customer service agents. Agents had the right to hang up on customers that were being abusive and if the same customer kept getting reported, eventually they would receive a letter from the legal department telling them to stop. If it continued, they would get banned.

I remember one guy was so bad that a director got the phone system to automatically route any calls from him to his mobile line and put him in his phone book. He would very politely greet him by name as soon as he picked up the call to make it clear that he wasn't ever going to get through to anyone else.

At a prior employer, we noticed that there were many customers getting essentially free service ($100-200 per month) by calling customer service hundreds of times per month and asking for credits for all sorts of things. They were generally very nice and just picked up $5-10 credits until their service was free. Beyond the free service, they were costing the company the expense of the service calls.

We started routing all of them to a small group of agents and flagged the accounts so the agents would deny them pretty much every time. It was kind of funny because we didn't tell them anything changed, but you could see that some of them noticed because they started asking which call center they were talking to. They would immediately hang up and call back over and over and just keep going back to the same place. Eventually most of them gave up.

Note: nobody here would/should feel sorry for this particular company, but I still thought it was funny to see these scammers get mad that we caught on to the scam.

Also, there's this common "feature":

Dr: "You need this procedure."

Me: "How much will it cost me?"

Office Manager: "I won't know until I bill your insurance and find out if it is covered."

Me: "What is the cash price I would pay you if it isn't covered by insurance."

Office Manager: "I have no idea."

I used to judge people for going about their daily lives with headphones on (like shopping) as being antisocial. In the last few years, I've come to realize they were just quicker to realize how annoying our society is and I'm increasingly likely to join them.

Recently I went to a mall and visited all the department stores. One of them had a guy playing a piano live and my first thought was "how quaint". Then, as I sat and waited for my wife to try things on it struck me that I wasn't hearing horrible music played over speakers - the piano was really nice. Why can't places go back to playing relaxing music like that (even recorded)?

I once had to post a position that was specifically made for my employee, but my recruiter was awesome. I told her there was no possibility I would pick anyone else, so she suggested I make the requirements hyper specific. So, I met with my employee and we worked up a list of 10-20 things that she had done in her career and put them all in as requirements to qualify.

I received no other "qualified" applicants, so I only had to interview the one. My next meeting with her I said, "this is your official interview, do you have any questions for me?" She said "no" and I congratulated her on being selected for the role.

This didn't make sense to my American brain until I realized it was Boris Johnson, so this is a joke for people in advanced nations where medicine is a basic service.

I used to work for a call center that had an automated call out system, so you didn't have to talk to anyone or give a specific excuse. However, at some point management instituted a policy requiring supervisors to call their employees to "check in on their wellbeing." I don't even have to be cynical to know the real purpose because I was in the meetings where they talked about it as a tactic to reduce absenteeism.

It's helpful to know that if I ever leave the US, I'll have better healthcare. I don't even need to spend any time researching that aspect.

https://consumercomplaints.fcc.gov/hc/en-us

If you're having problems getting support from a Telecom company, file a complaint with the FCC. You are more likely going to get someone who can/will actually help you. This mainly works when you have a concrete complaint that is running into process/policy roadblocks. For example, if you've been overcharged by an amount that the normal agents don't have authority to credit or if you're having chronic service issues that aren't being resolved.

It is less likely to help if the issue is more subjective, such as asking for a large credit to compensate you for being inconvenienced by an outage (i.e. claiming the outage cost you business or work time). They'll likely offer a prorated service credit and a courtesy credit (like $25-50) and the FCC will likely consider that reasonable.

I was only ever interested in these company's services as a way to save money. They are no longer cheaper than a hotel, so I would rather stay at a hotel.

Apparently these rules exist in my house also. Just today, my Gen Z kid forbade me from ever saying rizz or Ohio again. Luckily, I don't live near Ohio, so I don't need these words for any functional purpose. In particular, she told me that Ohio has been over for, like, a year and I'm out of date on slang.

That would be a lucky outcome for Intel, they can't compete with AMD's current fab (TSMC).