Yeah, makes sense, thanks for sharing.
Having a ticketing system as the source of truth for tasks and assignments is definitely helpful. But I still feel it lacks the live communication part across multiple platforms, so there’s still some switching involved.
That makes sense, and I can see why sticking to a few platforms keeps things manageable.
The challenge for me comes when clients reach out on multiple platforms I don’t control. Tracking those messages and taking further action becomes tricky. I’m still looking for a solution that can help handle that smoothly.