Nothing stops them, but that'd be fine. If they buy the hardware they should be able to do what they want with it.

But it doesn’t protect you against more insidious forces like the founders selling to private capital

It implies that the founders have more voting power and ownership than the rest of the people in the org. In my mind, everyone should have an equal vote, which should prevent a sale on the whim of the founders or another minority group.

I'm not confident that simple democracy is enough. While I do expect that a one-worker-one-vote system would make it harder to sell out, it's still possible. I do think that a cooperative has many benefits. I just want to make it fatal to the business to go down certain dark paths: selling user data, seller user compute, selling user attention, etc.

I wish there were more examples of functional high-tech cooperatives I could learn lessons from.

If I were to start a firm today, I’d be looking into this because not only this is the kind of firm I’d like to work in, but I think so would quite a few people in software. And those aren’t the dumb kids.

I strongly agree with this sentiment.

There would have to be some very clear benefits for that price.

Agreed, it would need to be very clear, and additionally we'd need to plan that a certain percentage of customers would grow out of a basic support offering, either by becoming experts or by growing their install size and complexity.

$20 per month would be enough to discourage me. It’s another relatively costly computer-related subscription and I already feel like I’m losing a battle to keep those minimal.

Understandable. Is there a price you think would be reasonable? What would you want for that price?

Would you rather pay a higher price per single instance ($100 to fix something you broke on accident) or pay a lower constant price ($10-$20/month) like insurance?

Would you rather get help in the form of a conversation, a custom script someone wrote for you, or by giving admin access to the company to directly fix things?

Isn’t that basically just a commercial NAS?

Is it? I haven't bought one, nor have I built a TrueNAS box. I've heard from folks that run applications on a NAS, particularly VMs and containers, but my understanding is that your price-per-unit-compute is really high since that's not what it's optimized for. I've got an old Zyxel NAS, it's quite low-end, and I can't run anything beyond NFS/Samba/audio streaming.

you can just plug the NAS in anywhere and you’re golden.

Do they have some kind of VPN or TURN system? I'm expecting that customers will want to access the device outside of their LAN.

For me, a tiny x86 server isn’t going to cut it, because I want a beefier CPU to run CI/CD for my programming projects, so a beefier, modern CPU is quite valuable

How beefy? Multiple CPU? If you could buy 4 boxes and have them load balance would that be interesting, or do you have a strong preference for single-box compute?

I could absolutely be wrong here, that’s just my $0.02.

Thanks, your $0.02 is exactly what I'm looking for!

Do you already have an idea of what kinds of things you'd want to run on it?

I'm not aware of a script alone that could do it, assuming you bought some hardware that came with Windows and wanted to run Linux. Is it possible these days to install Linux from within Windows? I've been flashing via disks for too long now.

I do know that some routers are scriptable, but not all routers are, so it may not be possible to do things like expose a port on the Internet with just scripts on whatever router they have.

Good point, I should have mentioned the plan is to sell support.

I assume "SFF PC" means "Small form-factor personal computer".

The value add is not having to make a large number of technical decisions. IPv4 vs v6, which firewall rules to use, port-forwarding vs DMZ, flavor of Linux, partition scheme, filesystem type, application packaging system, and on and on. For many people they don't care about these decisions, they want "to put something on the Internet" and do it safely. While safety isn't a binary, and engineering is full of tradeoffs, an experienced practitioner can answer many of these questions reflexively and come out with good enough answers for some customers.

In the end the customer should be able to dig in and change whatever they want. But I want to see if flipping the decision dependency around will help. IE, start with stuff that works, then change things, rather than start with parts and make all the decisions before anything works.

If it came bundled around a bunch of DIY guides explaining the hows and the whys, it’d be far more appealling

Interesting, so if you got hardware and it came with guides, what kind of guides would you want? I would assume something layered. At the top is just "I want to install these 5 apps and use them, I don't care how it works" and in the middle is "I'm ready to SSH into the router and create some VLANs for fun" at the bottom is something like "I want to flash my own firmware with appropriate certificates for secure boot and my own root chain of trust on the server hardware".

How will you provide long term maintenance of their server for a one time payment of 150$?

My current thinking is the margin on the hardware would be intentionally low, essentially the cost of the hardware %+10 for configuring it a bit, installing NixOS, etc.

The business would survive on support and hosted services. Something like $20/month which gets you access to support to answer questions, help configure applications, troubleshoot issues, etc. Possibly rolling upgrades of your installed software on your behalf. Alerts on urgent security vulnerabilities. Could also handle tricky things like custom DNS (email servers, certificates) and off-site backups. I'm not totally sure what all would be included, but the goal is to make money while providing value, not build a garden or rent-seek.

I think this needs to exist, but as a community supported system, not as a commercial product. ... The technical family friend offering to self-host email or forums or chat no longer gets gratitude and love, they get “why not Facebook?”

I think this is a great point, it doesn't help much to create a business that ends up with the same incentives and the same end-game as the existing systems.

So… small group effort, resistant to bad actors joining the project to kill it, producing a good design with reasonably safe security architecture, that people can install step by step, and have fun using while they build and learn it.

That is precisely what I'm looking to build. I don't want to get rich, I want people without 10 years of industry experience to get some of the benefits we have all been able to build for ourselves.