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The original was posted on /r/homeassistant by /u/Gigant1000 on 2026-03-23 09:52:03+00:00.
I’ve been deep into the Shelly ecosystem for years and built a pretty large Home Assistant setup around it – currently running close to 90 devices across different generations.
At first, I really liked the flexibility and local control. But over time, things started to pile up:
- repeated device dropouts
- stability issues
- firmware/update headaches
- and a LOT of replacements
The breaking point for me were the Shelly Duo GU10 bulbs. I had 15 of them. Every single one had to be replaced multiple times. In the end, I removed them completely because the failure rate was just too high.
So I thought: okay, I’ve invested heavily, had real issues – maybe support will offer some kind of goodwill or at least acknowledge the scale.
I contacted Shelly support and explained everything.
Their response?
No exceptions. No individual solution. Just the standard program: 50% discount on selected replacements.
That’s it.
So basically:
It doesn’t matter if you have 2 devices or 90 devices.
I’m not even angry at this point – just disappointed.
I can understand that Gen1 products aren’t perfect. But what really matters is how a company treats long-term users when things go wrong.
For me, this was the moment where I decided:
I won’t expand my Shelly setup any further.
From now on, I’ll start replacing devices step by step with alternatives.
Curious:
Has anyone else here had similar experiences with larger Shelly setups?
And what did you switch to?