this post was submitted on 23 Dec 2025
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An internal review of technical outages that caused significant delays at airports and international land borders this fall has exposed critical flaws with the Canada Border Services Agency's IT services.

The review found neither the CBSA nor Shared Services Canada (SSC) is prioritizing solutions to dated technology that should be declared "a top government risk."

The outages happened after two separate, planned IT changes: a database upgrade and a firewall patch.

A person with SSC did not apply the necessary patch to CBSA databases ahead of a routine upgrade Sept. 28 that caused "significant corruption of live traveller and commercial data."

That led to "cascading system failures and service outages" at inspection points inside international airports and land borders, the report says.

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