Needs a continuation of the help desk, where you end up educating the person on the topic. And at some point get transferred higher up to someone who might actually be able to help, and it disconnects while on hold.

[–] MrShankles@reddthat.com 11 points 3 days ago

Triggered

[–] bobo1900@startrek.website 10 points 2 days ago

Let's not forget:

useless "help" pages that try and explain the most basic of concepts without giving you any information you are looking for, despite it being in the title
pagaes takes 35 seconds and 17.876 lines of JS code to load
accept that we share your data with out 237 partners
page requires a login →login→login form redirects you to homepage instead of page you were before→navigate to page before→page requires a login
page loading itself after a while
8 months old link is broken because they refactored their knowledge base archive without bothering to redirect old links, despite every arricle having a simple code

I in looking at your Microsoft, Intel, Autodesk, HPE, Xilinx...

[–] Dadifer@lemmy.world 20 points 3 days ago (1 children)

Use our AI chatbot!

[–] starchylemming@lemmy.world 3 points 3 days ago

the bot, who is also wrong every time!

but they removed their FAQ. Its all the bot now😭

[–] CrackedLinuxISO@lemmy.dbzer0.com 15 points 3 days ago

Man, I fuckin' wish they directed me to the website. Every phone helpline I call these days tries to get me to install an app.

[–] tanisnikana@lemmy.world 9 points 3 days ago

*splash*

*crickets*

*gentle ocean surf*

*clink of mojito glasses*

*drowning laptop noises*

[–] TankovayaDiviziya@lemmy.world 4 points 3 days ago

The stupid 2FA-ception is the worst. You need 2FA app to use an app that requires you to register with an email and then asks you to use another 2FA app. Thankfully, I am using a FOSS 2FA app that got rid of the complications.

[–] probable_possum@leminal.space 7 points 3 days ago (1 children)

There is no rule, that you have to follow their workflow. Or is it?

Don't play their game. Send them a registered letter. Write them what you want, why they have to do it and set a grace period. If they don't, escalate.

[–] sorrybookbroke@sh.itjust.works 4 points 3 days ago* (last edited 2 days ago)

My good sir,

I would like for you to double my previous order of sexual devices for I have decided that my bottom and my mouth should be filled in good order. I imagine you shall provide this alteration along with the free shipping for any order above the requisite amount due to this gaining you not only a significant sum more but perhaps a loyal customer.

I expect a response within a fortnight. If this is not provided I will send letters up the chain all the way up to Mr. Boyslutcloset.cum if I must.

Good day sir,

SorryBookBroke

[–] Instigate@aussie.zone 1 points 3 days ago

If the second-to-last box at the bottom had an honest message from the company:

“Did you know you could do all this in a way that’s cheaper for us while we continue to charge you the same price that we keep raising inexplicably so that we make more money? Just go to w-w-w dot…”

[–] SubArcticTundra@lemmy.ml 1 points 3 days ago* (last edited 3 days ago) (1 children)

I'm pretty sure the phoneline does that because of boomers who still default to doing everything by phone

[–] explodicle@sh.itjust.works 2 points 3 days ago

After dismissing email chains and getting them all on Facebook, I'm never going to dismiss their ways again.