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Forgive me, if this is already been posted, but I downloaded the app on TestFlight and I cannot login on my account. Could anybody help me out?

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[-] liftoff@lemmy.world 1 points 1 year ago* (last edited 1 year ago)

Hi all, if you're getting the spinner when trying to log in, please check that you're using the latest build (0.10.7) by going to https://testflight.apple.com/join/jKENkGjX and following the instructions there.

If you're still having problems after upgrading, please let us know!

[-] Choco617@lemmy.world 2 points 1 year ago

This is my problem too - login has worked fine with Mlem, Memmy (iOS both), and web interface, but not Liftoff

[-] sachasage@lemmy.world 1 points 1 year ago

Same, I’ve had no trouble with logging in on Memmy, Mlem, or the few different web apps I’ve tried so the credentials are definitely ok

[-] mykl@lemmy.world 2 points 1 year ago

On lemmy.world? That shouldn’t be a problem. Can you screenshot the page with any message that you get?

[-] sachasage@lemmy.world 2 points 1 year ago

There’s no message, the spinner just keeps going on the login button.

[-] mykl@lemmy.world 2 points 1 year ago* (last edited 1 year ago)

Okay, thanks for reporting this. Someone has raised an issue for this at GitHub, so you’re not the only person affected.

Are there any other unusual characters in your password? Spaces, Unicode, whatever?

[-] sachasage@lemmy.world 1 points 1 year ago* (last edited 1 year ago)

There is some punctuation in the password, How important is it to be specific?

Edit: thanks for the responses!

[-] mykl@lemmy.world 2 points 1 year ago

It might be worth experimenting with a few changes to it and seeing if there’s something specific. Spaces in and after the password have been an issue too.

[-] sachasage@lemmy.world 2 points 1 year ago
[-] mykl@lemmy.world 1 points 1 year ago* (last edited 1 year ago)

No problem. Let us know if you find anything. edit: Plus check your version number. if you're on 0.0.1 you need to upgrade.

[-] sachasage@lemmy.world 1 points 1 year ago

Ah oh interesting - how do I update though? I’m on testflight ought it not grab the update automatically?

[-] mykl@lemmy.world 1 points 1 year ago* (last edited 1 year ago)

Yes it will once you switch. I was originally developing under my personal account but once Liftoff! started taking off I moved to a dedicated account, which meant we had to create a new app for TestFlight. If it says 0.10.xxx in TestFlight, you’re fine though.

[-] sachasage@lemmy.world 2 points 1 year ago
[-] mykl@lemmy.world 1 points 1 year ago

Oh wow. You need to get your hands on the new version: https://testflight.apple.com/join/jKENkGjX

You should find it a lot better to use!

[-] sachasage@lemmy.world 2 points 1 year ago

Ah cool! I’m trying it out right now. Thanks for helping troubleshoot.

[-] mykl@lemmy.world 1 points 1 year ago

Not a problem, it’s really helpful to be able to dig into an issue like this. Have fun with the app!

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this post was submitted on 08 Jul 2023
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