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The original was posted on /r/pcmasterrace by /u/ThoughtExtreme165 on 2025-09-16 05:27:36+00:00.
Corsair confirmed a replicable iCUE bug in February 2024. The issue, hardware lighting themes corrupt when iCUE is closed. I provided video, logs, and a clear repro. They said their dev team was working on it.
Then silence.
I followed their own instructions and reopened the ticket via email on October 12, 2024. Guess what happened next, nothing. No reply. No fix. No follow-up. Oh, and then they decide to leave me in the dark for months, only to publicly claim things were “solved” in July 2025, right before blocking me on X when I asked for accountability. Truly world class.
They also sent me four replacement panels for a damaged case. Every single one arrived broken or missing screws. Four. In. A. Row. I documented all four here,
Four damaged panels in a row
The iCUE bug still interferes with OpenRGB even when device memory mode is disabled. I recorded the failure here,
iCUE hardware lighting not saving
And here’s the “world-class support” and five year warranty badge they love to advertise,
World-class support badge
Here’s the thread showing they blocked me on X after I called out the negligence,
Corsair blocks me on X and DMs
And here’s the email chain showing they confirmed the bug, then ghosted me anyway,
Emails with Corsair about iCUE and damaged panels
It is not just me. Their Discord has hundreds of customers left in the dark by support dating back to 2021.This is not a one-off. It’s a pattern.
So when I saw the news about the $5.5 million lawsuit over false RAM advertising, I wasn’t shocked. At all. If anything, I was surprised it took this long. If you are considering Corsair for “worry-free” service, check the timestamps first.