In “Men are from Mars and Women are from Venus”, the first few chapters talk about a man’s desire to fix problems and a woman’s desire to talk about problems. I don’t wanna step into the minefield of modern gender politics, but I do think in general this advice has helped me be a better boyfriend/partner.
So maybe less explaining why people are the way they are, and more “I hear you, that really sucks and I’m sorry they are being so rude”.