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this post was submitted on 30 Jun 2024
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Part of their job is to respond to OIA requests.
That those requests might take effort is irrelevant, or at least considered by higher-ups before directing staff to assemble the OIA material.
The PhD had among the strongest reasons for her principal requests: research. That she felt that something was slightly off is relevant: if her requests have been responded to without proper care then her research is flawed.
She likey was looking for evidence that some of her requests were not properly responded to... instead she found a personal attack.
On thinking about this, this is relevant for another reason: they know that the chat information will be provided, so they have no excuse for their comments regardless of context.
I don't think I quite got this on my first reading. But on scanning through the article again, I think you're right. My bias is that people ask for all information about themselves as a sort of punishment for staff not doing what they want. I have this bias because it happens all the time. But this case is different, it's about a feeling that the information provided may not be correct, which is important when it's for research.
This is possibly a mismanagement problem.
"You must deliver this project in this timeframe, no matter what additional requests come through"
So workers see these requests as an impediment to their progress.
This doesn't excuse the staffers behavior, but I imagine they were under some sort of pressure.