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McDonald’s will stop testing AI to take drive-thru orders, for now
(www.theverge.com)
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this post was submitted on 17 Jun 2024
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I don't think that replacing order taking positions is stealing anyone's job, in fast food at least. I worked at a fast food joint one time. We were always shorthanded and we always had to do order taking while doing a bunch of other things. It was such bullshit. From an overworked employee perspective, if there was any way to get out of doing drive through orders while doing all my other tasks, I would be happy to use it.
They will still be short staffed and overworked. The company isn’t outsourcing the drive through out of the kindness of their hearts in order to lighten the workload on the employees.