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Amazon Customer Service has become awful
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this post was submitted on 08 May 2024
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I ordered four 2 TB SSDs from them and got two 2 TB and two 1 TB, but all four had an Amazon barcode saying they were 2 TB. I didn't immediately install, was waiting for other parts, then once I realized they defrauded me, Amazon said it was more than 30 days and they couldn't be returned. Trying to get an agent that could help was damn near impossible, and then I had to pay a restocking fee for a mistake that wasn't mine. I am still shocked they didn't detect their mistake mislabeling a bunch of SSDs. I'm not going to shop with a company that connects me to a robot, especially the least sophisticated AI robot on the planet. I thought Amazon was a technology leader?
Assuming you're in the US, I 100% would've done a credit card chargeback. Bank would've taken your side on that one.
I'm sure they'll deactivate your account over that, though, maybe blacklist you. Sucks if you need them for something and cannot risk the chargeback.
In the UK if the goods were over £100 and you paid via credit card, you could raise a Section 75 claim with the card issuer under the Consumer Credit Act.
I used to work for a large train operating company and the sheer number of people contacting us for historic departure info to support a Section 75 claim because the news came out that someone got a 50% refund on their season ticket was astronomical.
Alternatively... Small Claims Court. Amazon will drag you through the coals if you go the chargeback route.
The chat is almost immediate for me. I would tell them over the chat.