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We should stop saying "The customer is always right" because it's not true (discuss.tchncs.de)
submitted 1 year ago by OpticalMoose@discuss.tchncs.de to c/showerthoughts@lemmy.world
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In the grand scheme of things, the customer may have slightly more pull than the cashier ringing up their order, but it's the CEO and the board of directors that control the narrative. That's why we're getting bigger and less fuel efficient vehicles, bigger and more fattening meal portions in restaurants, and bigger less affordable houses.

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[-] moobythegoldensock@geddit.social 6 points 1 year ago

“The customer is always right” is a bad maxim, just like “caveat emptor” that it replaced was a bad maxim.

A better one should be something like, “Valid customer complains should be taken seriously.” Sometimes business do something wrong and should have to fix them; other times, customers are full of it and should be informed as such.

this post was submitted on 31 Jul 2023
225 points (87.4% liked)

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