Yeah... anyone who believes that meme has never interacted with a customer.

People who get angry about an emulator not having the right capitalization on a menu twelve layers deep is shitty. So are people who have a single site license but insist you need to add twelve features or they will take their business elsewhere. And they usually interact with Sales who give less than a single fecal particle and just make tickets and start blaming you for all the problems in their life.