It’s true that most buyers probably know what they’re getting into, but back in the good old days of Reddit I saw there quite a few dissatisfied comments too. Those customers obviously didn’t realize the product was far from finished.

You’re absolutely right that lurking just a little while will give a better idea of the current state of development, but some people decided to skip stage entirely. They just went with the marketing, imagined they would get a finished product, and ended up with something more geared toward developers and tinkerers rather than normal consumers. That is very unfortunate for Purism, because these comments aren’t doing them any favors.