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Is software getting worse?
(blog.ploeh.dk)
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Modern software is getting more complex, yet the user base is getting less and less technically literate. At the same time software security is a bloody nightmare.
Back in the 90-s if your app crashed, it was an annoyance. Today if an app crashes, it's a possible attack vector to rob your users one way or another. You can't even create a simple and dumb web site anymore, you need a full security infrastructure around it, HTTPS, XSS protection, DDoS protection, etc, etc.
The rise of smart phones and internet in general, added billions of people to the pool of your users. Most of whom don't know the difference between address bar and Google. You have to invest a lot of resources into UI and UX as well as into protecting your application from people who don't understand how to operate computers.
Foolproof design, security and advanced feature sets make modern software ridiculously complex.