The delivery driver was working at that time, why wasn't the receptionist!?
edit: Thanks to everyone who's pointed out that this is a scam - and who gave advice/or worried about me. I was half asleep this morning, it didn't click (though I did notice that the url wasn't evri - I'm too used to vendors passing me over to third party websites). It doesn't help that the evri helpline is robots only. No bank details lost though.
Better question, what kind of a scam company charges for redelivery?
Hermes... Oh wait, they rebranded as Evri because of bad reputation.
It's somewhat beside the point that the recipient has no contract with Evri to deliver, that's all on the sender; what should happen is the recipient just ignores the redelivery charge notice and tells the sender that it hasn't been delivered... Let the two parties to the contract sort it out.
Ive been on the reciving end of this, I got in touch with the seller asked them to show me where in writing they informed me that additional charges would apply if they couldnt deliver the first time. They told me that it was my problem, I told them that I hadnt recieved the delivery yet so the credit card chargeback would be entirely their problem. Problem went away.
Its a good point [edit: this is what I'll do]. Of course, there's a chance that I actually want the thing that I bought. I'd like to be clear that there are much greater injustices, but it is a boring dystopia...
They don't this is phishing.
Fucking fed ex has pulled this shit.
Some courier companies do much cheaper shipping but charge redelivery fees because they dont want to have to pay the post office to be a collection point or maintain brick and mortar premesis.
Its fine when you're expecting it and deliveries happen during business hours but its a rude shock when you buy something and the seller doesnt warn you.
Edit: https://www.tnt.com/express/en_au/site/how-to/understand-surcharges/domestic-shipment-fees.html#
Check about 2/3 of the way down. TNT charge redelivery fees because TNT dont take parcels to the post office when you arent home, thats also the reason they charge a residential surcharge.
Ive been doing post and parcel logistics for 13 years now.
Over here, DPD is the outfit that seems to underbid everyone, maintains their own collection points and then delivers with the worst service humanly possible.
They also use a ton of subcontractors that are outright thieves.
And when they get caught stealing, all DPD does is assign them a different route and they'll only breach their contract if they actually go to jail for the theft, not for the theft itself, but because they can't work.
And when they are assigned a different route, there's a good chance they fill in for their old routes within the month and are right back at your doorstep, not actually delivering your packages again.
Computer store near me caught one driver 4 times in a span of 2 months, the thefts totaled well into the 20K (shitload of GPUs, iPads and other tablets) to then have that same driver show up at his store again 3 months later AND FUCKING STEALING AGAIN.
Yeah, I wont name the organisation I'm with because I'm happily employed by them but every down chain subcontractor courier system I've interacted with is a fucking mess. The only ones that work are the companies that only employ owner-operators.
Nobody gives a shit what excuses they give; it's outrageous regardless.
You're hoping we'll think you're authoritative, but you're really just confessing that you've lost objectivity.
The delivery attempt at 2am and still asking for a redelivery fee is the outrageous part.
I'm pointing out that there are a lot of courier companies, VERY REPUTABLE ones that dont want private business, they want business to business customers. Less overheads, smaller depots, less hassles with delivery and quite often these companies do charge redelivery fees if delivery is unsuccessful. In this case yes Id be making a phonecall and calling bullshit on a 2am attempt and tell them I wont be paying they can reattempt during business hours. But the practice is completely normal.
Ive lost objectivity because I have industry experience?
Sure thing mate, have a good one.