Yeah... I'm really conflicted about it. I think my Lemur was a lemon, and I'd be perfectly happy with it if I never had to deal with support. It's not secret that the hardware is rebranded, and what they do is to make the firmware/software work well. That part was honestly great! Their also pretty RTR friendly and publish a lot of information about taking things apart and whatnot. On the other hand... I'm not equipped to fix a motherboard, and why would I want to when it's still in warranty? Spending weeks to convince them that the hardware did in fact fail was... Augh! Having it returned without the power supply and missing screws, then being told I was mistaken was straight up insulting. :(

For as grumpy about RTR as Apple is today, in the past at least I found their service to be pretty excellent. On multiple occasions I got free repairs or battery replacements on machines that were out of warranty and frankly just... worn out. The one time I actually had to send one off for repair it was back on my desk in a matter of days. I haven't been their customer in 10 years, and it sounds like it's probably changed though. (shrug)