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this post was submitted on 17 Jul 2023
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This assumes that your company doesn’t decide the AI responses are good enough in exchange for the cost savings of removing a person from the role, and that they don’t improve in a subsequent update.
True, although my company emphasizes human contact with customers. We really go out of our way with tech support and such. That said, I hate responding to reviews. I kind of wish it was good enough to just press the 'respond to review with AI' button.