I find it a tad arrogant to believe costumers can't make rational decision that differ from those of the vocal online minority of reddit et al. Whenever a website changes its product (arguably for the worse, most of the time) said minority prophesizes the end, and calls out some kind of revolt, whereas the vast majority of users or ~~costumers~~ customers just makes due with the slightly worsened conditions, simply because they still see the product as worthwhile. Netflix, for all its flaws, still is a decent product for a decent price, as long as you're into the kind of slop they produce. And there probably is a large portion of ~~costumers~~ customers who weren't even affected at all by the recent changes.