I worked in support for 3 and a half years and the best part of the job was the people I worked with. Some of the smartest people I've ever met. But they all had the same complaints, incorrect metric measuring, making the workplace hostile by creating a system that pitts people against each other, making what was once a collaborative workspace into a competitive one. They didn't use the stick until you were shown to not be able to catch the carrot, and every few months they moved that carrot forward a few inches, making sure you had to work 4x as hard to meet your metrics.

My friends say that over the last 5 years it's become a shit place to work.