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this post was submitted on 24 Oct 2023
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Having experienced the pain and suffering of working tech support early in my career, whenever I open a ticket anywhere I'm careful to be as clear, precise and polite as I can.
A close second to the insane profanity-filled tickets were the "THING BROKE. PLZ FIX THING" tickets with absolutely no clues as to what's happening.
I like it when they decide that something is broken when it isn't because they've just done something wrong.
An example I've actually had: The keyboard's broken = I've changed the text colour in outlook to white, and completely failed to acknowledge that the keyboard magically works in every other application.