I'm a manager with an engineering background, and this is exactly what good managers should solve for you. I love Jira but I know it sucks to configure correctly. Your problems are not because of Jira, but managers fucking up the process. But more than Jira (love it or hate it), this is about organization: People don't know how to do their jobs correctly, decisions not being made by the right people or the right time (or not at all), too much planning and not enough execution or vice versa, people not empowered to say no, all that stuff. Everybody always hates on management but it's a thankless and tough job to keep the whole operation running smoothly. It's like that old IT joke "everything is working already, what do I pay you for? vs nothing is working, what do I pay you for?"