this post was submitted on 08 Aug 2026
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A Boring Dystopia
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Not everyone in an emergency has the ability to press 1. Implementing something which requires them to do so sacrifices those people, and I find that unacceptable.
There's a simple answer, and that's engaging sufficient human staff to handle emergencies.
Also, human resources cost money and 911 centers already struggle financially. People don't want more taxes, and that's how more staff and equipment is funded
On top of that, there's a nationwide 911 staffing crisis.
It's not an easy solution, and ai is a tool that can help.
I hear you, but imagine the alternative where it takes many tries dialing 911 to reach a human or you never do because the system is overloaded
Trust me when I tell you that is exactly what is happening today. If you can dial 911 you can press 1, hopefully.
More info for you showing it may not be so simple
https://www.iaedjournal.org/combating-the-911-staffing-crisis
https://www.911.gov/newsletters/issue-14/survey-more-than-half-of-911-centers-face-staffing-crisis/
https://www.reddit.com/r/911dispatchers/comments/1iqdzn0/emergency_staffing_crisis/
https://www.nena.org/news/669810/Survey-Reveals-Urgent-Challenges-in-9-1-1-Centers-Amid-Staffing-Shortages--Technological-Gaps.htm
And on and on and on.
This more I think about this idea of AI use by New Orleans the more sense it makes. As long as it's a human asking the emergency protocol questions and dispatching first responders, falling back to tech for filtering overwhelming call volume during large incidents is a good idea.