this post was submitted on 03 May 2026
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I think in my case I had my finger on the passport because it keeps closing up on its own. I tried to hold it at the edge but i had to hold it somewhere.
But there's no way to even retry the process. It's really annoying, I really would like to get some kind of payment on my phone and Google is not an option.
It may not be that finger. My ID was in clear view, with no flash glare, straight, on a white background, and I still got told to message support.
And yea, same, I tried once and there was no option to try again.