Technology is supposed to be simple, intuitive, basic and convenient.
But my experience today, has been infuriating, stress-inducing and unnecessarily excessive. I had to go to my local bank branch today to sign a PAL loan. I wouldn't have had to go in-person, if it wasn't for the overly annoying way my bank has to verify you. The digital signing document they sent me? Required a fucking verification. Like, to even ask for a PAL loan, you need to put down your information. So, why in the FLYING FUCK, do you NEED to verify me when I just gave you everything needed to know me by?!
Then, they wanted me to add my numbers to the settings for preferred contact. I kid you not, I had to have 3 codes sent to my phone number PER section. Home? 3 Codes. Mobile? 3 codes. That's SIX codes I had to have gone through, JUST TO FUCKING REGISTER A PHONE NUMBER!!! And STILL, the fucking digital verification system they have, DOESN'T SEND ME IT! So I had to drive the fuck down to my bank, because I didn't want to fucking go out today and deal with dumbfucks (I already dealt with dumbfucks at work, don't need more).
Had to spend, oh, 50 minutes there, WAITING FOR SHIT THAT COULD'VE BEEN DONE IN 1 MINUTE!!
Then I get the fuck home, realized "shit, I need to talk to StateFarm about my beacon" because it hasn't fucking worked for some reason. Forgot my login, but wait, shit! The fucking browsers I use - SOMEHOW FUCKING FORGOT MY LOGIN INFORMATION BECAUSE REASONS!!!
Had to fucking talk to a god damn live chat representative, go through THAT fucking obstacle course. THAT WASN'T ENOUGH! I HAVE TO FUCKING VERIFY TO LOG IN WITH MY TEMPORARY PASSWORD AFTER UPDATING IT?! YOU FUCKING CUNTS!! I FUCKING HATE YOU!!
And Chrome seems to have it where, it doesn't sync with mobile and desktop as I feel it should. The fucking Chrome browser on phone, REQUIRES you to fucking add a fucking security measure so you have to enter a fucking pin EVERY TIME YOU WANT TO FUCKING SO MUCH EDIT OR ACCESS SAVED PASSWORDS!
FUCK THIS BULLSHIT! FUCK ALL OF IT!!
So fuckin' legit. I have no idea how, or why multi-million dollar companies repeatedly shit the bed with customer service, I'm sure they thought up some insane neo-liberal reason for being AWFUL, but all it does is eventually drive customers away; forcing them to find alternatives to their shit-show of a company, even if the new company doesn't provide the same services; but, why would that matter if the old company couldn't provide without jumping through all those fucking hoops?
Luckily the only complaints I have are that two of my banks only offer 2FA over text messages which is incredibly insecure, but again, they just don't give a fuck.
Internal software like that is always treated as a cost center, so any improvement is a capex that won’t bring in revenue. At best it might reduce churn, but unless it’s extremely bad nobody will be able to connect the dots.
Source: I’ve written software like this a bunch in my career and it’s always frustrating