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Technology
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Support. Explaining what OTP is to my mother would be impossible. Getting her to download an app-even harder. Companies (like mine) have to develop for the lowest common denominator. Email, sms, voice call, snail mail. That’s all we have.
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You joke, but I distinctly remember doing this about 10 years ago for a local auction website.
But, like, why not have SMS and TOTP support? TOTP is trivially easy to implement.
Again, support.
If the problem is that someone doesn’t know what TOTP is, then just hide the setup behind a link that says “Use TOTP instead of SMS”. Problem solved. Everyone who knows what it is can use it, and the people who don’t won’t click it.
If it’s hidden, then no one would use it and my development time is better spent on things that matter.
(I don’t actually disagree with you, I like TOTP personally)
I don’t mean actually hidden, I mean an option behind a link. Of course people would use it. I would, you would, and OP would. That’s 100% of the people in this conversation.
As long as I can say “you’re on your own” to every one of those 100%