Apple

Scheiber traces the deterioration to the transition from Steve Jobs to Tim Cook. Jobs built Apple retail around a permanently employed, generously compensated workforce, on the theory that any worker who felt second-class would make customers feel the same way. Under Cook, that model was progressively unwound: contractor numbers grew, training shifted from multi-week instructor-led programs to brief self-guided modules, and leadership rotated toward cost control.

You don’t say.

It’s also a ridiculously complex demo. I don’t think Jobs would have released it. Even the watch didn’t need a 25 min script; if it’s not obvious after an elevator pitch, I don’t think there’s a mass market retail product fit.