Hardware
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My biggest struggle in life has been finding a mouse that has side buttons (full numpad, aka an "mmo mouse") and a heavy duty scroll wheel. Maybe there's something wrong with me, but that seems to be the primary part that craps out in my mice.
Recent brands that failed me have been EVGA, Corsair, and Red Dragon.
Currently, I'm using a Steelseries Aerox 9 Wireless. One year in and the scroll wheel is creaking, which is not a good sign. To make things worse, it isn't designed to be disassembeled, so I can't easily take it apart to clean or repair it, unless I wanna destroy the body.
I assume the creaking is because of dust, but I've tried blowing compressed air into it with no luck. It still works, but I don't have faith in it's remaining longevity. I'm also adding Steelseries to my do-not-buy list for selling unrepairable ewaste.
I've seen ploopy and a few other DIY open source mice before, but haven't found one that has the numpad side buttons.
Anyways, sorry I don't have any recommendations, except to avoid those brands. I know you said no gaming mice, but there are a lot more options in that category.