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Can a company ignore my cancellation email? (lemmy.ml)

submitted 4 days ago* (last edited 4 days ago) by vas@lemmy.ml to c/thenetherlands@feddit.nl

4 comments fedilink hide all child comments

Hi dear Lemmy / Netherlands people! I have a problem. On the 7-th of February, I've sent an email to a Dutch company. I've requested to cancel my paid subscription (dozens of euros per month). They are denying my cancellation saying I haven't gone to their (broken) website, and asking for 2 additional months of payment from me now.

Who is in the right here? Should I deny the incoming payment requests even if they threaten with debt collection services?

The email that I've sent originally was this:

Subject: Subscription cancellation

Good day,

I couldn't find an account management option on the website. Could you please cancel my MyHealthClub subscription?

( = not extend it for the next month)

My email is *****@gmail.com,

**** Month **

Thank you,

Name

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[–] Ftumch@lemmy.today 3 points 4 days ago

I AM NOT A LAWYER, so this message is for entertainment purposes only and should not be considered legal advice. Double check all information with a legal expert. If your income is low you could contact the Juridisch Loket for free.

I believe the law states that a company has to accept a written (schriftelijk) cancellation. Case law has established that email counts as written communication.

You also have to be able to cancel your subscription in the same way it was established. If you joined online you should also be able to cancel online. I think this may include email. Moreover, cancelling should be no more complicated than getting a subscription.

If you can prove the email was sent and received, I think you should have a very strong case. Their conditions may state you have to cancel through the website, but this should be null and void (nietig) in court.

The cancellation delay (opzegtermijn) can be no more than one month. So they should only be able to charge you for the month in which the email was sent and the month after that.