A Boring Dystopia

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Burger King will use AI to check if employees say ‘please’ and ‘thank you’ (www.theverge.com)

submitted 1 day ago by Viking_Hippie@lemmy.dbzer0.com to c/aboringdystopia@lemmy.world

7 comments fedilink hide all child comments

cross-posted from: https://lemmy.world/post/43606758

The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.

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[–] Sunsofold@lemmings.world 14 points 1 day ago (1 children)

I seriously find 'customer service smiles' and mandated verbatim scripts to be so much worse than any alternative. It dives straight into the uncanny valley and harms my experience, no matter what the manglement thinks.

[–] newthrowaway20@lemmy.world 4 points 1 day ago

Don't tell that to Chick-fil-A