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182

Burger King will use AI to check if employees say ‘please’ and ‘thank you’ (www.theverge.com)

submitted 6 hours ago by UnderpantsWeevil@lemmy.world to c/technology@lemmy.world

79 comments fedilink hide all child comments

The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.

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[–] HertzDentalBar@lemmy.blahaj.zone 4 points 3 hours ago (1 children)

The last time I had BK that wasn't trash was at the Honolulu airport, that was October 2024 and I think I've stopped at BK once since and it was horrible. Not to mention Canadian sizes are much much smaller it seems. Like fuck I used to buy the chicken sandwichs and now they are like half the size and the chickens shit

[–] clif@lemmy.world 5 points 2 hours ago

They're not supposed to put chicken shit on the sandwich unless you specifically request it.