this post was submitted on 26 Feb 2026
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182
Burger King will use AI to check if employees say ‘please’ and ‘thank you’ (www.theverge.com)
submitted 6 hours ago by UnderpantsWeevil@lemmy.world to c/technology@lemmy.world
79 comments fedilink hide all child comments
 

The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.

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[–] HertzDentalBar@lemmy.blahaj.zone 6 points 3 hours ago

God dam, that's horrible. Unfortunately it's not my department but I should let you know your not alone, now hold on a sec while I transfer you to purgatory

I'm so glad I can mouth off to customers in my line of work, not that I abuse the privilege but sometimes a customer needs to be told they are a fucking idiot and they could of flooded or burnt the place down.