this post was submitted on 26 Feb 2026
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182
Burger King will use AI to check if employees say ‘please’ and ‘thank you’ (www.theverge.com)
submitted 6 hours ago by UnderpantsWeevil@lemmy.world to c/technology@lemmy.world
79 comments fedilink hide all child comments
 

The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.

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[–] titanicx@lemmy.zip 1 points 3 hours ago (4 children)

Everyone hating this, but think about it, Chick-fil-A is one of the most popular chains, and they are widely known for their employees being extremely friendly. Burger King employees are known for throwing food and punches at people. Changing that view is important. This is the wrong way about it. And yet another way idiot ceos are using llms. 

[–] XLE@piefed.social 1 points 1 hour ago

Do I have to give Chick-fil-A credit for actually treating their employees right, or do they just mandate the friendliness?

[–] MnemonicBump@lemmy.dbzer0.com 4 points 3 hours ago (2 children)

The only think I know Chick-Fil-A for is funding conversion therapy camps and fascist politicians. That's enough for me to never step foot in one

[–] bilb@lemmy.ml 1 points 2 hours ago

People who know this but still go there are hogs.

[–] HertzDentalBar@lemmy.blahaj.zone 1 points 3 hours ago (1 children)

Was it chick fil a that was buying artifacts illegally? Or was that hobby lobby? Lol same shit different pile.

[–] titanicx@lemmy.zip 1 points 3 hours ago

Hobby lobby, 

[–] HertzDentalBar@lemmy.blahaj.zone 2 points 3 hours ago

I think in BKs case working on food quality should come first. A thank you means nothing when they fuck up my order or the quality of the food is poor.

[–] UnderpantsWeevil@lemmy.world 1 points 3 hours ago (1 children)

Burger King employees are known for throwing food and punches at people.

Wait, what?

[–] titanicx@lemmy.zip 1 points 3 hours ago (1 children)

Always in news, usually some random chick in the hood that gets mouthy or some white dude that thinks he is God because he eats there.

[–] UnderpantsWeevil@lemmy.world 1 points 3 hours ago

Always in news

Fucking Sinclair bullshit. Local news is vile. Might as well be the god damned Klan running those stations.