this post was submitted on 26 Feb 2026
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182
Burger King will use AI to check if employees say ‘please’ and ‘thank you’ (www.theverge.com)
submitted 6 hours ago by UnderpantsWeevil@lemmy.world to c/technology@lemmy.world
79 comments fedilink hide all child comments
 

The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.

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[–] U7826391786239@lemmy.zip 24 points 6 hours ago (2 children)

why don't they focus on fixing their cold soggy fries and shit-tier "burgers" first

[–] officermike@lemmy.world 10 points 5 hours ago

Can't speak to the burgers as I only ever order chicken fries from BK, but I will argue that their French fries have a more forgiving edible temperature range than McD or Wendy's. Still wouldn't eat 'em room temperature.

[–] nondescripthandle@lemmy.dbzer0.com 3 points 5 hours ago

Costs a looot less money to order a wage slave around and tell shareholders everything's gonna be better now.