this post was submitted on 20 Feb 2026
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It was a weird realization that part of why my English degree got dunked on is that in the real world, no one seems to actually read anything. That includes contracts, technical documents, FAQs, reports, literally the text adjacent to sign in fields, etc.
(Sort of joking, but the amount of times I've heard "Wow, how did you know that/figure that out?" and had to respond "It was in the document you sent me" over the course my career is too damn high).
I understand totally. Another aspect of my job is training, documentation, and support. Often we have people stuck on an issue and ask for help, many times the software is asking for a selection to proceed. The customer says the software is broken. A screen share shows the highlighted prompt "select an object on screen to continue". And they can't proceed because they didn't read the prompt, and haven't selected anything.
Same with steps, they say the get different results than the training document. It's " did you do step 4?" With a response of "uhh no". OK then, if you don't do step 4 then all the steps after will give a different outcomes.