While it's fun to mock the boomers, new gens aren't particularly tech literate either. At my job, at one point, we recruited someone younger than me. I'm not particularly old but the industry is dominated by older people, ex-military, etc. Dude was on the tech side like me, but he had no awareness or ability to learn what certain buttons were or how to troubleshoot any issues. I learn things just by testing stuff out, but apparently no one else outside of specific demographics does the same.