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Steam Quietly Withdraws Under Fire MMO Ashes of Creation From Sale As Fans Wonder Who's Left to Maintain the Servers (www.ign.com)

submitted 1 day ago by misk@piefed.social to c/vidya@piefed.social

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Perhaps unsurprisingly, the Reddit and Discord communities are full of people asking if anyone's successfully convinced Steam to give them a refund. While anyone with less than two hours on the clock should get one automatically, those with more time are having mixed results, with some reporting success, others being denied, and the rest asked to wait while Steam "investigates" the issue.

The most successful requests seem to be via human checks, so players are suggesting that those looking for a refund should not check the box to "request a refund," but instead contact Steam via the "I have a question about this product" option. That way, your request will be routed to a member of customer support, and not an automated service.

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[–] NaibofTabr@infosec.pub 2 points 1 day ago

by the end of January, the game's director, Steven Sharif, and "much of" the senior dev team quit "in protest," claiming that its management board had asked him to do things he "could not ethically support."

What the hell did they ask for?

Interestingly, without any context or introduction, a standard member, Karen L. Boreyko, addressed the community earlier today (February 3) across several Discord channels, writing: "Hello everyone — my name is Karen L. Boreyko, and I want to take a moment to speak directly to this community as we begin a new chapter for Ashes of Creation.
[...]
At this time, because her account isn't tagged as an official team member, it's impossible to determine who Boreyko is or how she is involved in the game's development, if at all. A Leanne Boreyko is attached to a multi-level marketing wellness company called Vemma, and, coincidentially enough, a different wellness company called 310 Nutrition and run by a man called Tim Sharif who has just dropped a load of Ashes of Creation merch onto Amazon.com. Make of that what you will.

WTF is going on in this company?