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Family sues Google after Maps allegedly directed father off collapsed bridge
(www.theguardian.com)
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If Google were notified of this, and failed to act in a timely manner, they should face consequences. Obviously they're not the only people who dropped the ball, but they definitely failed this person.
That's interesting but I don't think Google has a legal obligation to update all the roads in the world in a timely manner. Maybe if you could prove that they promote Google Maps as a '100% accurate, always up to date mapping solution' you could argue false advertising but I'm pretty sure they don't claim that. I'm pretty sure that instead they tell users not to trust the indications blindly and to always pay attention to the road.
Not an obligation to proactively update the map, but if someone notifies them about a closure or other safety issue, in my view they have a duty of care to act.
Absolutely. Don't know why Google is being absolved here. Yeah they're not the sole reason the car drove off the bridge but they are a contributing factor and have a duty of care.
Interesting. How 'duty of care' is defined and established? Never heard of the term.
It's a common legal term in the UK. Wikipedia had a pretty good overview.
Ok, so we have:
You pretty much have to prove that Google knew that not updating the map info will cause death with some degree of certainty, that it's possible for them to process all update requests in a timely manner or that if it's not possible they should stop offering navigation because it's utility does not outweigh the dangers.
I would say this is what we're discussing from the beginning and this brings nothing new to the case.
In the case of paper maps, if they were notified of the bridge, and proceeded to publish a new version of the map showing it as operational, then yes, they should face consequences. paper maps don't provide turn by turn directions though, so less safety critical.
Realistically, a government couldn't notify every single map maker, but my view is that the map maker should be obliged to act when notified.