No it's not, the community is just paying for it collectively! The players deserve a game that's better because they're still paying for it as a group instead of as individuals! Stop individualising yourselves so much that you can't even critique a product anymore!
Or you got what I said backwards. This behavior increases because the people who don't behave like loyal dogs all leave, because there's nothing keeping them there. This would cause brand loyalty to increase.
I don't think the free players are actually that loyal. It's the ones with money invested that behave like dogs.