this post was submitted on 10 Jul 2023
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Self-checkout theft causing problems for retailers — and shoppers who despise receipt checks (www.cbc.ca)
submitted 2 years ago by sbv@sh.itjust.works to c/canada@lemmy.ca
138 comments fedilink hide all child comments
 

I started using grocery self-checkouts during COVID, but I've kept using them because there's rarely a line (and I'm a misanthrope). I'd probably go back to using regular human checkouts if I had to dig through all my crap to prove what I bought.

Having said that, I've noticed myself making mistakes. I've accidentally failed to scan an item, and I've accidentally entered incorrect codes for produce. When I notice, I fix them, but I've probably missed a few.

I guess the easiest answer is for grocery chains to reinvest some of those windfall profits and hire more cashiers.

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[–] No_Eponym@lemmy.ca 7 points 2 years ago (2 children)

Oh man I do not want to have to wait at the door, check and make sure they didn't double-bill me for something or charge the wrong price, then try and argue when this inevitably happens...

[–] Fiivemacs@lemmy.ca 4 points 2 years ago (1 children)

Then tell them to check THEIR records for THEIR receipt. They 100% have a copy.

[–] phx@lemmy.ca 4 points 2 years ago

You're missing the point. This is about them over-billing the customer with the autopay at the exit.

Given how bad stores have gotten about that with regular checkout, I wouldn't be surprised. Superstore/Loblaws has been the worst of it to, where they regularly don't honor their own sale prices - especially for bulk/combo prices - at the till so then you have to take it to the under-staffed service counter and wait in line there. Pretty sure it's 100% intentional and that they'd absolutely so it with an autopay system

[–] Pika@lemmy.world 1 points 2 years ago

if it was Amazon's method I don't think you would need to wait, iirc it adds it to your amazon cart and you can see pricing and quantity prior to leaving