this post was submitted on 20 Jan 2026
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I'm hoping this was cut off from a longer email, but if it was not she probably could've at least expected the parents to apologize on behalf of their kid, ensure they spoke to their kid about why it's inappropriate to hit people, probably have the kid apologize, and depending on some other factors offer some kind of compensation for the glasses at least as a token gesture.
If your kid hit someone in the face hard enough to break their glasses and your only response is maybe they were hungry here's how I can address that, I can potentially see why they might have done it in the first place.
There's certainly more to the story just based on the use of the phrase, "break this routine." Punching people in the face is a routine?
Yea completely likely there's more going on. Sometimes kids with different needs can be more physical and it's possible this kind of occurrence is seen as just part of the job. Not saying that's acceptable, but it's a possibility. With no other context though it's not a great response if taken at face value.