Mildly Infuriating
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I have no trouble with it myself.
Your hands literally hit the sink 8 times in your own video…
I genuinely don't see the issue with that. I've installed probably around 500 faucets in my career, and not once has a customer ever pushed for a different model just because they don't want to make physical contact with the sink.
I'd get it if it was so tight it actually got in the way of washing your hands, but that's not the case here.
Bacteria on hands > water washes it onto sink > bacteria in sink > hands hit sink when washing
In any case you can just look at the other comments here. We’re all hate it when our hands hit the sink. Not only that but those faucets make it so that the only use case for your faucets is for barely washing your hands.
I specifically installed these in my house because they’re superior in every way. Why wouldn’t you give room to wash hands and fill bottles if you can? It’s not like vertical space is at a premium! It makes it easier to put your face under to rinse, to put bottles under, to fill something large like a steam cleaner, pretty much everything. The only thing that has been more difficult is using a Python to clean a fish tank.
I think that rather than be defensive you would benefit from accepting the feedback that you are getting here and use it to grow. There are serious hygiene issues with touching the inside of the sink basin while you're washing your hands.
You may not have received the feedback before, but it's good advice for someone looking to do the best job possible.
I don't pick the faucet models - my customers do. I just install them.
If they were unhappy with the previous one, they'd choose something different next time, but they don't. To me, that says they see zero issue with it.
I can literally walk into any house around here, and the bathroom faucet will be nearly identical to this one. Kitchen faucets are bigger, and most places have a utility sink too, but this is the standard for bathrooms.
I have installed ones that I think were genuinely bad as well but again - the customer chose it, not me. I'm not going to start talking them out of it.
The brand I recommend them to use does have multiple different designs in their catalog but people rarely buy those but rather prefer the standard one like the one in the picture.