this post was submitted on 03 Dec 2025
35 points (100.0% liked)

Rant

528 readers
121 users here now

A place where you can rant to your heart's content.

Rules :
  1. Follow all of Lemmy code of conduct.
  2. Be respectful to others, even if they're the subject of your rant. Realize that you can be angry at someone without denigrating them.
  3. Keep it on Topic. Memes about ranting are allowed for now, but will be banned if they start to become more prevalent than actual rants.

founded 2 years ago
MODERATORS
SexualPolytope@lemmy.sdf.org
35
Why do I bother writing up documentation and SOPs if everyone's just gonna IM me to ask stupid questions I've already answered? (dubvee.org)
submitted 1 week ago by ptz@dubvee.org to c/rant@lemmy.sdf.org
17 comments fedilink hide all child comments
 

I put a lot of work into writing up decent documentation and SOPs and making them available. Does anyone read them? Pfft, not if my work chat history is any indication. Constantly getting pinged for basic-ass questions I've already answered thoroughly when I wrote up the docs and SOPs.

And I'll go ahead and make sure you get another copy of that memo. Mm-Kay?

you are viewing a single comment's thread
view the rest of the comments
[–] lividweasel@lemmy.world 8 points 1 week ago

This. If you give them the answer, you’re just shooting yourself in the foot. The most you should do is direct them to the documentation. You need to train them to consult the documentation. If they ask you and you don’t immediately give them the answer, they’ll (slowly) learn not to bother asking you. The same goes for other things like getting them to put in a ticket. Hold firm, or the users will never learn.