this post was submitted on 03 Dec 2025
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Rant

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Why do I bother writing up documentation and SOPs if everyone's just gonna IM me to ask stupid questions I've already answered? (dubvee.org)
submitted 1 week ago by ptz@dubvee.org to c/rant@lemmy.sdf.org
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I put a lot of work into writing up decent documentation and SOPs and making them available. Does anyone read them? Pfft, not if my work chat history is any indication. Constantly getting pinged for basic-ass questions I've already answered thoroughly when I wrote up the docs and SOPs.

And I'll go ahead and make sure you get another copy of that memo. Mm-Kay?

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[โ€“] MelodiousFunk@slrpnk.net 3 points 1 week ago (1 children)

This is exactly why I stopped writing documentation.

[โ€“] ptz@dubvee.org 3 points 1 week ago

I get the feeling, but documenting systems/processes and writing up SOPs for usage, maintenance, and operation is a required duty.