Rant mode engaged. I'm a state pencil pusher. I administer benefits for elected officials, their staff, with regular administrative employees. I'm 100% convinced that as a whole, Americans are functionally illiterate. I will spend 30 minutes to an hour crafting an organized email with TL;DR bullet points at the end to have people call me to ask me a question that said email already answered. Bro/sis, did you even attempt to read the words on the page? It's not an age thing, or an education thing either. It's old people and young people. It's elected officials, people with PhDs, masters, and JDs, along with highschool and college graduates. It's gotten to the point that I will make people pull up the email I sent out to read along while I point out where in the text their questions were already answered. I'm one person doing the work of 3, and god damn I hate doing the same task over and over because people can't be bothered to fucking read.