this post was submitted on 05 Nov 2025
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I get that the company doesn't want to help their customers but the point is that the employee has no interest in actually doing the job of helping you which is supposedly their job.
The questions I have for the employee in the store are not calculus problems, they are simple things like "does this come in red" or "do you carry such and such" or whatever. Just basic knowledge about what's in the store.
This is called culture, and culture is 100% a company problem not an individual staff member problem.
There's a reason performant companies are so obsessed with employee engagement.