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this post was submitted on 08 Sep 2023
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@BCsven With their online integration, I couldn't even request the help online because our address was unknown. When I called in (a big chore to do) and explained, the person I talked to used the same system and was unable to dispatch anyone either.
I guess this shows how we become too reliant on tech, with less flexibility, when old school directions would have given a better customer experience